https://media.blubrry.com/thetechhumanist/content.blubrry.com/thetechhumanist/TTHS-Christa_Stout_FInal.mp3Podcast: Play in new window | DownloadHow can AI and innovation transform not just the business side of sports, but create truly human-centered fan experiences? In this episode, Christa Stout, the Chief Strategy and Innovation Officer for the Portland Trailblazers, talks with Kate O’Neill about building people-first strategies in professional sports, using AI to impact […]
Tag: customer experience
Why Human Experience? (vs Customer, Consumer, User, etc)
https://media.blubrry.com/thetechhumanist/content.blubrry.com/thetechhumanist/S2E5WhyHumanExperienceTake2.mp3Podcast: Play in new window | DownloadThis week, we’re exploring why it behooves businesses and business leaders to look at their users, consumers, customers, etc., as humans first. Slightly shifting perspective to consider the humanity behind purchasing decisions can lead to greater loyalty, more frequent use, and genuinely happier users, all of which add up […]