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Are leaders thinking big enough—and human enough—in the AI era?
Explore how AI and technology shape the human experience with Kate O’Neill and guest Brian Solis, Head of Global Innovation at ServiceNow. Discover the concept of cognitive Darwinism, AI transformation stories, leadership in the AI era, and how to drive growth while staying human-centric.
Topics Covered:
AI augmentation vs. automation
Cognitive Darwinism and self-awareness
Capacity and capability overhang in AI adoption
Transformation as a human story
Purposeful iteration vs. intentional innovation
Return on intelligence vs. return on ignorance
Reskilling and workforce transformation case studies (IKEA & Walmart)
Human-centric leadership and psychological safety
Personal relationship with technology & digital attention
Mind shifts required for future-ready leadership
Connect with Brian Solis
ServiceNow
LinkedIn
Brian Solis, Author at Workflow®
Episode Chapters:
00:04 Introduction & Guest Welcome
01:00 Transformation as a Human Story
02:24 The Human Story Leaders Miss in the AI Era
03:06 AI’s Anti-Human Trajectory & Cognitive Darwinism
04:28 AI Tax and Brain Fry
05:49 AIQ: Artificial vs. Augmented Intelligence Quotient
09:16 Agentic AI & Process Reinvention
11:11 Grand Strategy and Leadership Mindsets
15:55 Mind Shifts and Self-Awareness
17:18 Book Inspiration and Becoming a Leader of the Moment
20:13 Unlearning Disruption Myths in Enterprise
25:16 Innovation: Creating New Value
26:59 Evaluating AI Use: Efficiency vs. Net New Value
31:13 Psychological Safety and Human-Centric Leadership
32:28 IKEA & Walmart: Augmentation and Reskilling Case Studies
38:00 Personal Relationship with Technology & Life Scale
41:48 Closing Thoughts: Questions for Embracing Change
43:05 Episode Wrap-Up and Farewells
